ORDERING - No minimum order. MOST orders ship within 1 to 3 business days.
RETURNS - Please inform us of any breakage, or missing items immediately. Most items can be returned within ten (10) business days, EXCLUDING: books, fragrances, essential oils, liquid and powdered chemicals, air diffusers, flavorings and carrier oils. We're sorry, but due to the nature of these items and for sanitary reasons, they are not returnable. We will gladly refund your money on any other UNUSED items, less shipping and handling. If an order is returned and it has been used, you will NOT be credited for that particular item. There is a 25% restocking fee on ALL returned items.
CANCELLED ORDERS - Once you have submitted your order online, and you decide to cancel it, there is a 10% cancellation fee, due to the paperwork, manpower, and Merchant Service fees necessary to process it. If your order has already been filled, and you decide to cancel it, there is a 25% restocking fee, regardless of the value of your order. This also applies to "DECLINED" credit card orders. Once your credit card has been declined, you may not place any further orders with Le Mélange LLC until this 25% restocking fee has been paid. NO EXCEPTIONS.
REFUSED SHIPMENTS - If you place an order with us, and the packaged is refused and returned unopened, there will be a 25% restocking fee, and shipping/handling will NOT be refunded, no matter what the value of the order is. Before your credit card can be credited for the unopened package, we will send an email to you asking the reason for refusing the shipment. This is for your benefit, to be sure that you actually refused the package and that it was not misdirected to an incorrect address.
BACKORDERED ITEMS - If an item is not in stock, we will automatically backorder it unless requested not to.There are no shipping charges on backorders.
TERMS - THE INTERNET - For your convenience, we have installed a Secure Shopping Cart where you may use your Visa, Master Card, Diners Club, JCB, Discover, or American Express credit card. Or you may print out our order form and fax or telephone it to us. For approximate shipping charges, see below; however shipping is based upon weight, and we reserve the right to debit your credit card any additional shipping charges. When purchasing products via our secured shopping cart, shipping charges are automatically calculated.
TERMS - SNAIL MAIL - Check, Money Order, Visa, Master Card, JCB, Discover, American Express, and Diners Club, plus applicable shipping charges (see chart on order form). All amounts are in U.S. dollars. Note: ORDERS PAID BY CHECK WILL BE HELD UNTIL CHECK CLEARS - USUALLY TEN (10) BUSINESS DAYS.
SHIPPING
- All orders within the USA ship via the U.S. Postal Service - 2 Day Priority Mail.
ORDERS OUTSIDE THE USA - ship via the U.S. Postal Service Air Mail or Global Express. Extra shipping charges may apply to your order, since final weight of your package may vary. You may specify "Surface Mail" in the "Comments" section to save on shipping, but that will normally take 4 - 6 weeks to arrive at your destination.
Le Mélange does NOT rent, give away, exchange, sell, or trade their customer's Email, home, business addresses, or telephone lists with ANYONE! We HATE junk email and telephone solicitations MORE than you do!
THANK YOU!
We realize that you have a choice where you shop - and we appreciate the fact that you’ve shopped with us. Le Mlange has always been committed to using only the finest ingredients in our products. You may find a more expensive, but never a better quality product anywhere! And - Le Mélange does not test ANYTHING on animals - except our catnip, for which our kitties and our neighbor’s kitties are VERY grateful. Thank you for choosing Le Mélange!
Want to place an order, but don't want to shop online? Please print out our Order Form and fax it to our toll-free number 1 (561) 656-1717 or call it in to us. All orders paid for by credit card will USUALLY be SHIPPED WITHIN 1 - 3 BUSINESS DAYS.
